Refund Policy

At Da Noi Homes, we value flexibility but also need to protect our family business. This Refund Policy explains when refunds are available for bookings made directly through our website or by contacting us.

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1. Standard Refunds

Full Refund – Cancellations made more than 30 days before check-in.

Partial Refund – Cancellations made 14–30 days before check-in: 50% refund.

No Refund – Cancellations made less than 14 days before check-in, no-shows, or early departures.

 

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2. Processing Time

Refunds are issued to the original payment method within 7–14 business days. Your bank or payment provider may take additional time.

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3. Non-Refundable Items

Payment processing fees.

Extra services booked (e.g., airport transfers, welcome baskets, cleaning).

 

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4. Changes by Guest

Date changes depend on availability.

If new dates are more expensive, you pay the difference.

If new dates are cheaper, no refund is given.

 

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5. Changes by Us

If we must cancel due to property issues or unforeseen circumstances, we will:

Offer a full refund, OR

Suggest an alternative property (if available).

Our liability is limited to the amount paid for your booking.

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6. Force Majeure

Events beyond our control (natural disasters, government restrictions, pandemics, strikes, etc.) are non-refundable. Guests are advised to purchase travel insurance.

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7. Contact Us

For cancellations or refund requests, please email us at [insert email] or message us on WhatsApp [insert number] with your booking details.

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✨ By confirming your booking, you agree to this Refund Policy.

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✅ This version is short, clear, and ready for your Wix legal page.

Would you like me to also create a simple cancellation policy table (visual) for your booking pages — something like:

30+ days → 100% refund

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